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Managing Change Negotiating Conflict - 3rd Ed. - Anstey, M

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Managing Change Negotiating Conflict - 3rd Ed. - Anstey, M

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NEW About this Publication: Managing change is about managing conflicting views and competing interests. Trading partners seek protectionism, even as they demand a levelling of the playing fields under tariff agreements. Consumers want quality goods at cheaper prices, while shareholders seek better returns on their investments. Nations want to expand their territories, whilst reclaiming historical losses or achieving greater regional security. People living under authoritarian regimes want their human rights and an end to oppression. Everywhere there are pushes to realign relations within and between nations, communities and organisations. Everywhere there are associated tensions. This eagerly anticipated third edition of Managing Change, Negotiating Conflict examines the causes and characteristics of conflict and provides insights and skills to those who seek to manage such situations through negotiation, joint problem solving and mediation. Case studies, drawn from as far afield as Rwanda and Burundi, Iraq, Israel as well as from South Africa, explore the application of these conflict management skills in a variety of scenarios, including political transitions and civil demonstrations, and the transformation of organisations, in both the private and public sectors. Because the authors draw examples from such a wide range of studies, the book will be invaluable to students, academics, practitioners and policy makers in the fields of international relations, political sciences, labour relations and human resources. Contents Include: Part 1 - Understanding Conflict Chapter 1: Conflict and Change Chapter 2: Conflict Profiles Part 2 - Conflict Management Skills Chapter 3: The Nature of Negotiation Chapter 4: Competitive Negotiation Chapter 5: Creative Alternatives to Competitive Negotiation Chapter 6: Persuasive Communication – The Basic Skill Chapter 7: Mediation Part 3 - Applications Chapter 8: Managing Political Transitions through Negotiation Chapter 9: Managing Civil Protest to Avoid Violence Chapter 10: Managing the Transformation of Organisations Chapter 11: Relationship-building Interventions (RbI) in Troubled Organisations Part 4 - Appendices Appendix A: Universal Declaration of Human Rights Appendix B: The Millennium Development Goals of the United Nations (September 2000) Appendix C: Bibliography Appendix D: Index Of Interest and Benefit to: • Academics and students • Mediators and negotiators • Politicians and labour relations practitioners • Labour lawyers Key Benefits: • Promotes an understanding of existing conflict • Gives practical guidelines • Uses examples to illustrate key points • Explores a range of theories and approaches • Delivers essential content and process information for labour, community and political conflict negotiators

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